Dr. Charles

Dr. Charles is a system for incident and information management. With it the health facility will be able to receive and handle patient complaints through the following modules:
Call Center

 

Unification of request and service records
Advanced Search

 

Intelligent filters providing searches by ID, registration, date of birth, etc.
Management

 

Administrative panel and integrated BI. Possibility of integration with IVR, CRM and ERP.
REA – Ombudsman

 

Automated Service Statistical Report
Call Status

 

Display of calls based on callsigns such as status (eg open, closed), opening time and priority.
Ominichannel

 

Better convergence between departments with the possibility of cooperation between areas. More responsive services and unified registrations with email and SLA signaling.